Carefree going out for the parents.
Feel free to leave your children with the babysitter and enjoy a carefree night out.
Earning more for babysitting and let parents enjoy while you spend the evening with the children.
Happy-go-lucky is a new initiative that parents and babysitters join each other. Parents can use an online portal to contact and/or book a babysitter from the region. Babysitters can sign up and indicate if they are available or not.
Because it is about children, Happy-go-lucky attaches great importance for good and smooth understanding between parents, the children and babysitting. For example, parents and babysitters can give peer reviews; parents can keep track of their favorite babysitters and check their availability. You will find a charter on the site that points to the responsibilities as a babysitter.
Hourly rate, mileage allowances, arrangement of transport from and to babysitter to parents, ... are determined by the babysitter but must be communicated via the platform.
The payment goes through the site where there is 10% commission for Happy-go-lucky.
HAPPY-GO-LUCKY is a website that helps parents find part-time babysitters through social connections and students find part-time careers as a babysitter. Parents can book babysitters online - it’s quick, easy and efficient as students who look for part-time jobs.
Research & Survey
To begin the HAPPY-GO-LUCKY design process I would have to research target users which will help me create the Happy-Go-Lucky platform. The research process includes surveys & users feedback are a very important factor. I did the survey by observing the users on a few similar platforms. I discovered that most of the target users are babysitters between 18-25 years (students) and busy families.
Below references are the websites on a similar platform. I learned that which features or system Happy-Go-Lucky should have.
The platform has to divide into two functions for babysitters and for families.
Users can fill in postcode for searching babysitters or families in their neighborhoods.
Family list or babysitter list
Work calendar-booking (for families booking a babysitter)
Payment online (for families paying online to Happy-Go-Lucky after booking a babysitter)
Parents (25+ years old)
Babysitter (15-25 years old)
I have created two user persona from the help of online resources and my experience, friends when I worked as an Aupair in Belgium and Netherland. Below are two user target; a babysitter and a family.
Before creating the user journeys, I drew a low-fidelity sketch on paper (I didn’t take the photo) to understand the user journey by using the same service platform (sittercity.com, babysitters.be, urbansitter.com and findababysitter.com.au) as a babysitter and a family. The photos below are Zoe and Lander’s user journeys
User Flow Diagram
Wireframes & Flowchart
In the wireframe and flowchart have shown how the family (Green Line) search for, contact and book a babysitter and how the babysitter (Yellow Line) search for and contact a family.
Here’s an example of the final design of the above wireframes
Concept - landing page
I have learned a lot from doing this assignment. This was the first time I have done research, created personas and user journeys, user flow and wireframe, there was still a lot of things that I have to improve and learn.
The professor in my class said that I have to believe in myself & open my mind while research, sketch and create a wireframe. When I go through these steps, I will keep improving my design in every step and at the same time, I will improve my skills.